26.–31. Okt. 2014
Erbacher Hof, Mainz
Europe/Berlin Zeitzone

Sitzung

Happy User Index, Customer Satisfaction

27.10.2014, 13:30
Erbacher Hof, Mainz

Erbacher Hof, Mainz

Grebenstraße 24-26, 55116 Mainz

Vorsitzende der Sitzung

Happy User Index, Customer Satisfaction

  • Rossano Giachino (CERN)

Beschreibung

How is machine reliability and availability impacted by the user’s requirements? Sometimes the users are happy with any beam as opposed to waiting for “quality” beam. They don’t want the high intensity, high luminosity, brightness, stable spill structure or any of the other parameters used to describe user’s beam quality. What kind of beam quality do they need? What are important parameters to them? What impact does ‘customer satisfaction’ have on typical machine statistics? The availability of a machine is usually considered the % of time that all system will be available to produce physic beams. These systems will have to be reliable to maximize the availability of the beam time. Various topics like Beam Quality metrics, performance statistics or repair tracking will be presented to explain how they will contribute to increase the overall availability.

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14:00
15:00
Rossano Giachino
Happy User Index
Ketteler-Saal C 076, Erbacher Hof, Mainz
13:30 - 13:35
Montse Pont
A common operation metrics for 3rd generation light sources
Ketteler-Saal C 076, Erbacher Hof, Mainz
13:35 - 13:55
Qinglei Zhang
Operation progress and upgrade in SSRF
Ketteler-Saal C 076, Erbacher Hof, Mainz
13:55 - 14:15
George Hemelsoet
LHC machine availability & luminosity production.
Ketteler-Saal C 076, Erbacher Hof, Mainz
14:15 - 14:35
Enric Bargalló
Tailoring the ESS Reliability and Availability needs to satisfy the users
Ketteler-Saal C 076, Erbacher Hof, Mainz
14:35 - 14:55
Session Closing
Ketteler-Saal C 076, Erbacher Hof, Mainz
14:55 - 15:00