Conveners
Happy User Index, Customer Satisfaction
- Rossano Giachino (CERN)
Description
How is machine reliability and availability impacted by the user’s requirements? Sometimes the users are happy with any beam as opposed to waiting for “quality” beam. They don’t want the high intensity, high luminosity, brightness, stable spill structure or any of the other parameters used to describe user’s beam quality. What kind of beam quality do they need? What are important parameters to them? What impact does ‘customer satisfaction’ have on typical machine statistics? The availability of a machine is usually considered the % of time that all system will be available to produce physic beams. These systems will have to be reliable to maximize the availability of the beam time. Various topics like Beam Quality metrics, performance statistics or repair tracking will be presented to explain how they will contribute to increase the overall availability.
